https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/ Recent content in Installation & Configuration on ~.UcClient.~ CRM Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/dimensions/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/dimensions/ ~.Dimensions.~ Configuration # In order to use the ~.UcClient.~ client, ~.Dimensions.~ users will need to have the 'CRM User' role. Information Circle info The 'Essential User' role and 'Website Access' permission are prerequisites to the 'CRM User' role. For information on applying the roles/permissions, please refer to the ~.Dimensions.~ documentation Information Circle info If the 'CRM User' role is not visible within the ~.Dimensions.~ portal, it may not have been enabled. https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/freshdesk/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/freshdesk/ Freshdesk Configuration # Installing the ~.UcClient.~ for Freshdesk application is a simple process. To perform the installation, you need the following: A user account with an 'Administrator' role Details of your unique Freshdesk URL A Freshdesk API key Installing ~.UcClient.~ # Using an 'Administrator' account, navigate to the 'Settings' area and select 'Apps': Information Circle info If the 'apps' area is not available, you may not have the required license level within Freshdesk, either Growth, Pro or Enterprise. https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/browser/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/browser/ Browser Settings # Depending on the browser you are using, there may be some configuration required for the following aspects of ~.UcClient.~ to work correctly: Cookie access, ~.UcClient.~ requires access to store settings and access tokens in a cookie Notifications, when in softphone mode, ~.UcClient.~ can provide incoming call notifications through the browser Microphone access, when in Softphone mode, ~.UcClient.~ requires access to microphone and speaker devices Settings URLs for each browser: # To enable or disable any of the required permissions below, navigate to the browser settings either through the menu or by using one of the following URLs: https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/settings/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/freshdesk/config/settings/ ~.UcClient.~ Settings # In addition to the Freshdesk settings, ~.UcClient.~ has its own settings for controlling the Screen Pop features. To access the settings, click the settings icon on the side-bar of the ~.UcClient.~ form: The following settings are available to select: Screen Pop Mode # Setting Description Manual Matching records will only be popped when the user requests it by pressing the 'Pop' button on the client Call Ringing A matching record will be automatically popped when a call starts ringing Call Answered A matching record will be automatically popped when a call is answered Softphone Settings # When running in softphone mode, additional settings will be displayed allowing the default 'Speaker' and 'Microphone' to be overridden.