https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/ Recent content in Salesforce on ~.UcClient.~ CRM Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/gettingstarted/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/gettingstarted/ Getting Started # This quick guide is designed to get you up and running with your ~.UcClient.~ for Salesforce client. Within Salesforce, the ~.UcClient.~ client should be visible on the activity bar at the bottom of the screen. Information Circle info If the client is not visible, either the Softphone has not been added to the current Salesforce application or the ~.UcClient.~ client hasn't been added as the Call Center option for the logged in user. https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/softphonemode/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/softphonemode/ Desktop/Softphone Mode # ~.UcClient.~ CRM can run in two different modes - Desktop or Softphone mode. Desktop Mode (default) # In desktop mode, ~.UcClient.~ uses its CTI link to ~.Dimensions.~ to display details about calls which are taking place on any device associated to the logged in user. Any calls initiated from ~.UcClient.~ will be sent to physical devices belonging to the user. Softphone Mode # In softphone mode, ~. https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/multitab/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/crm/en-us/salesforce/multitab/ Multi-Tab Support # ~.UcClient.~ CRM will be accessible in all CRM tabs you have open so that there is easy access to all the telephony feature. Primary & In-Focus Tabs # The mode of operation differs slightly depending on whether the tab is classed as the Primary tab or not. ~.UcClient.~ CRM on different tabs will communicate between themselves to negotiate which one is the primary one. Effectively, when a new tab load or a tab comes into focus, it will attempt to make itself the primary tab.