https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/ Recent content in Getting Started on ~.Dimensions.~ Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/intro/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/intro/ Call Management & Analytics # This call analytics portal provides a range of tools to analyse the call experience of your customers and monitor staff performance, both historically and in real-time. The system collects information about all telephone calls, tracking where calls have routed to (including Call Routing Announcements/Auto Attendants) and storing DDI, contact information and internal information such as users and agents. User Interface # This section provides an overview of the portals user interface, outlining what each area is for. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/trainingvideos/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/trainingvideos/ Training Videos # The following videos provide a walk through if the user interface and the primary features of the solution. User Interface Introduction # An introduction to logging onto the system and navigating the user interface: # Reports # The following videos provide information on how to create, run and customise historical reports: Introduction Creating & Editing For more information, please refer to the Reports section. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/usersettings/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/usersettings/ User Settings # For each user who access to the system there are some basic setting that apply only to them. The user based settings can be accessed by selecting the 'My Profile' option from the user context menu at the bottom of the portal navigation options: The settings outlined below can be updated as required by the logged in user. Your Details # This section contains basic user information. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/dispositions/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/dispositions/ Dispositions # Dispositions are effectively call results, they are used to provide details of the success or failure of each call. Dispositions work in a similar way to Call Tags, but are enforced. this means that for each disposition rule created, an accompanying filter is required to control which calls the disposition should be applied to. Information Circle info Dispositions are available with an 'Analytics' customer licence. Details on how to configuration dispositions can be found here. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/directories/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/directories/ Contact Directories # ~.Dimensions.~ provides a contact database feature which allow customer or CRM records to added. These contacts can then be used throughout the solution to provide the following features: For information on how to configure a contact directory, refer to the Settings section. Reports # Contact information is saved alongside call information and can be used treated as other call information when running reports. Contact fields can be added to call list reports to provide additional information. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/clients/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/clients/ ~.UcClient.~ Clients # ~.UcClient.~ clients provide users with access to control over their phone, including access to call history, voicemail, contacts and where available softphone features. Document note Access to ~.UcClient.~ clients is licence controlled. If there is no reference to client permissions in the portal, access to ~.UcClient.~ clients are not enabled. Client Types # The table below outlines the different ~.UcClient.~ clients which are available, a brief description and a link to the client's dedicated documentation: https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/callrecording/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/callrecording/ Call Recording # If it has been enabled against your account, ~.Dimensions.~ can provide access for users to playback telephone calls. Access to call recordings is directly through the reporting interface using the Call Session click through feature. Which Calls Are Recorded? # ~.Dimensions.~ can record all calls by default or it can be managed on a user or device basis. The image below shows the flow used when deciding if a call should be recorded. https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/pbxtypes/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/gettingstarted/pbxtypes/ Platform Types # The feature matrix below highlights the differences in the features available on each platform type ~.Dimensions.~ supports: Type Live Call Data Call Recording Playback Reporting Limitations User Interaction ~.pbx.kazoo.name.~ ✔ ✔ No Limitations All Interactions Supported Microsoft Teams ✘ ✔ No Ring/Hold Time ReportingNo Transfer ReportingNo Voicemail Reporting No Interactions Supported Information Circle info