https://docs-voice.uk.xarios.cloud/en-gb/statistics/ Recent content in Statistics on ~.Dimensions.~ Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_all/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_all/ All Fields # The table below provides a description of each field available on the system and an overview of which reports/tiles can display the field. Active Calls # While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles. Field Name Description Communications Service Availability Reports Tiles Grids Charts Active Calls The total number of active calls (any call whether ringing, queued, held or in progress, external calls only). https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_filter/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_filter/ All Filter Fields # The table below provides a description of each filter field available on the system and details of which reports they can be used on. Agent Times # Field Name Description Communications Service Availability Reports Agent State The availability state of an agent at a particular time. AllAgent Away Reason Summary, Agent Status Detail Duration The length of time an agent was in a particular state. https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_realtime/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-gb/statistics/stats_realtime/ Dashboard/Wallboard Fields # The table below shows which fields are available in each of the dashboard/wallboard tiles. Agent Status # While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Agent/User/Queue Status' stats are also restricted by customer license level and user roles. Field Name Communications Service Tiles Grids Charts Singe / Multi / Dual Stat Cycling / Ticker Circular Gauge Unreturned Call User Agent Queue Over Time Agents in Away state All ✔ ✔ ✔ Agents Busy on ACD calls All ✔ ✔ ✔ Agents Busy on Non ACD calls All ✔ ✔ ✔ Agents Logged on All ✔ ✔ ✔ Agents in Ready state All ✔ ✔ ✔ Agents in Wrap state All ✔ ✔ ✔ Queues All ✔ Time On Duty All ✔ Time In Status All ✔ Queue Names Logged In All ✔ Queue Numbers Logged In All ✔ Queue Names Member Of All ✔ Queue Numbers Member Of All ✔ Active Calls # While the stats below may be listed as working on a specific Tile/Grid, visibility of 'Active Call' stats are also restricted by customer license level and user roles.