https://docs-voice.uk.xarios.cloud/en-us/ci/ Recent content in Conversational Intelligence on ~.Dimensions.~ Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/en-us/ci/topics/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/ci/topics/ Topic Analysis # The Topic Analysis view provides a visual summary of the subjects being discussed across your calls. It uses AI to automatically identify and group topics, giving you a high-level view of call themes without needing to listen to individual recordings. Hand Left warning Topic Analysis requires a minimum of 100 transcribed calls before topics analysis and clusters will be available. The view will not display data until this threshold has been reached. https://docs-voice.uk.xarios.cloud/en-us/ci/silence/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/ci/silence/ Silence in Conversations # The Silence in Conversations view analyses periods where neither party is speaking during a call. While some silence is natural — a user looking up an account, or a brief pause while a customer thinks — excessive or poorly timed silence can be a significant indicator of problems with call handling, agent confidence, or process efficiency. Why Silence Matters # Silence analysis provides a layer of insight that transcription and sentiment alone cannot. https://docs-voice.uk.xarios.cloud/en-us/ci/scoring/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/ci/scoring/ Scoring # Scoring uses your defined scorecards to automatically evaluate every call against your quality standards. Rather than relying on spot-check audits of a small sample of calls, scoring gives you an objective, consistent measure of call quality across 100% of your interactions — providing a complete picture of performance, coaching needs, and trends. Benefits of Scoring # Objective quality measurement — scorecards move quality assessment from subjective impression to measurable criteria, ensuring consistency and fairness across your team.