https://docs-voice.uk.xarios.cloud/en-us/realtime/ Recent content in Dashboard/Wallboard on ~.Dimensions.~ Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/en-us/realtime/rtui/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/rtui/ Dashboard/Wallboard User Interfaces # Both the dashboard & wallboard have similar user interfaces. Each supports different views which can be configured to show different statistics/filters based on different user or departmental requirements. Views # Each view is a collection of tiles which can be configured to show a range of statistics. Multiple views1 can be created within the dashboard and wallboard areas of the workspace. Selection # The view selector provides a quick way to switch between configured views: https://docs-voice.uk.xarios.cloud/en-us/realtime/rttileedit/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/rttileedit/ Managing Dashboards & Wallboards # This section outlines the settings available to customize a dashboard/wallboard view with new tiles, filers and colors. Tiles # Each view can be customized with a range of supported tiles to display the information required. Depending on workspace permissions, users can add and remove tiles, change the appearance, filter and relocate tiles at any time. Information Circle info Up to 64 tiles can be added to a view. https://docs-voice.uk.xarios.cloud/en-us/realtime/rttiles/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/rttiles/ Tile Types # The following table shows the types of tile that are available, what sort of data they can display and which license they are supported on. Tile Type Data Limits Filtering Dashboard Wallboard License Single Stat - Aggregated (Totals/Averages/Percentages) - Minimum/Maximum Values - Manual Text N/A ✔1 ✔ ✔ - Insights - Analytics - Live Analytics - Contact Center Circular Gauge - Aggregated (Totals/Averages/Percentages) https://docs-voice.uk.xarios.cloud/en-us/realtime/drilldown/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/drilldown/ Click-Through to Reports # When viewing Dashboard statistics, it can be useful to see the source data that the statistic is calculated from. For example, seeing which calls were lost or looking at why the service level has dropped. This is where 'Click-Through' comes in. Any tile which is built using completed call data supports clicking directly through from the tile to a report which displays the data used for the tile. https://docs-voice.uk.xarios.cloud/en-us/realtime/rtmodel/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/rtmodel/ Modeling by Session/Segment # Each telephone call consists of a single 'Call Session' and one or more 'Call Segments', as the call is transferred or diverted between different users/devices within the communications platform. Each tile displaying call analytics data can be configured to one of two modeling modes; 'Model by Call Session' or 'Model by Call Segment'. Document note Call Sessions and Call Segments are defined in the Call Segmentation area of the documentation. https://docs-voice.uk.xarios.cloud/en-us/realtime/rtalarms/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/rtalarms/ Tile Alarms # Tile alarms provide a way to bring attention to aspects of the telephone system that are running outside of acceptable parameters. Each tile on the system can have one or more real-time alarms configured. To add an alarm, navigate to the 'Alarms' tab while editing a tile, then press the 'New Alarm' button. Once the alarm properties have been configured, remember to save the tile as well as the newly added alarm. https://docs-voice.uk.xarios.cloud/en-us/realtime/personal/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/personal/ Personal Dashboard # The Personal Dashboard is a cut-down version of a full dashboard that is designed to be used by individual users. It provides details about the user's own performance and allows them to track their progress against KPIs. One or more Personal Dashboard views can be configured within a Workspace, allowing different users to access different configurations if required. If you have permission to manage them, you will see the Personal Dashboards option within the Workspace menu along with Dashboards, Filters etc. https://docs-voice.uk.xarios.cloud/en-us/realtime/firetv/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/en-us/realtime/firetv/ Wallboard for Amazon FireTV # The Wallboard for Amazon FireTV is an application designed to display wallboards on a large screen TV. The application is designed to be easy to configure and maintain. To operate, the application needs to be linked to a user account. Once linked, the application can render any wallboard from any workspace that the linked user has access to. FireTV Wallboard Setup # The following section outlines how to setup the Wallboard application for Amazon Fire TV.