https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/ Recent content in Callflow Actions on Reseller Portal Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/basic/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/basic/ # Play Media - plays an audio file as part of the callflow. See Play Media. Ring Group - connects the call to a ring group, prompting multiple phones to ring until one phone answers. The ring group settings enable you to name the group, specify if the phones should ring all at once or in order, establish ringback settings, timeouts, and so on. See Groups. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/advanced/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/advanced/ Setting up an advanced callflow # Device - connects the caller to a specific device See Device. Distinctive Ring - if distinctive ringtones are configured for internal and external calls, see Internal and External Ringtone, then this action enables you to put an alert in the callflow to identify the appropriate ringtone. Callflow - transfers this callflow to another callflow. This is useful for building complicated callflows, or creating a loop. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/timeofday/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/timeofday/ Time of day # In Time of Day, you can set up time of day rules to define what timezone and time period the callflow should adhere to. For example, you can set up New Years Day as the 1st of January, repeating every year. You can then assign that time of day to any callflow for special call handling. Adding time of day to a call flow. Add a callflow, see Setting up an advanced callflow. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/ringgrouptoggle/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/ringgrouptoggle/ Ring Group Toggle # This action enables the caller to log in or out of a ring group as needed as part of the callflow. Drag either Ring Group Login or Ring Group Logout to the callflow and select which ring group to toggle between. For information about how to login and logout of a ring group, see Ring Group Login and Logout. See Adding a ringgroup to the callflow. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/hotdesking/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/hotdesking/ Hot-desking # This action applies hot-desking to the callflow. You can login, logout, or toggle in and out of a hot-desk. Hot-desking is set up in the Smart PBX app, see Setting up hot desking. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callerid/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callerid/ Caller-ID # This action sets up caller ID for the callflow. You can enable dynamic caller ID (enter in the phone), or set up a text as a prefix to the caller ID. See Adding a prepend for caller-ID. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/donotdisturb/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/donotdisturb/ Do Not Disturb # This action activates do not disturb (DND) on the callflow. If DND is enabled for a user or a callflow, all calls will go directly to voicemail. You can activate, deactivate, or toggle DND during the call. See Setting up Do Not Disturb. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callrecording/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callrecording/ Call Recording # This action starts or stops call recording for the entire callflow. If you prefer, you can set up call recording as a preflow on the entire account if you want to record all calls. See Configuring hold music and preflow. You can also set up call recording using the Call Recording application. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callforwarding/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/callflowactions/callforwarding/ Call Forwarding # This action applies diverts the callflow to a different number. Call forwarding can also be set up in Setting up call forwarding.