https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/ Recent content in Callflows on Reseller Portal Hugo -- gohugo.io https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/featurecodes/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/featurecodes/ Setting Up Features From Your Device # From the Feature Codes tab, you can find the short codes for the various features available on your VoIP phone. Go to 'Smart PBX > Feature Codes'. Use the short codes to access and manage the features directly from your phone. Document note The following features are available by default. You cannot disable any of the features. Administrators can configure the shortcode for all features in 'Callflows > Feature Codes', see Callflows for more information. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/accountsettings/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/accountsettings/ Account Settings # In Account Settings, you can set the caller ID, activate a blacklist, and configure other callflow settings for your PBX account. Setting Account Caller-ID Go to 'Callflows > Account Settings'. Click on Caller-ID tab. Enter the information that should display when calls are made on the network, off the network, and when emergency calls are made from the account. Click Update. Activating Blacklists Click on the Blacklist tab. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/blacklist/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/blacklist/ Blacklist # In Blacklist, you can create a list of numbers that should be blocked. If a caller is trying to call anyone in your PBX account from a blacklisted number, the call will fail. Setting up a blacklist Go to 'Callflows > Blacklist'. Enter a name for the blacklist. Enable Block Anonymous, if you want to block any calls coming from an anonymous number. Add the phone numbers that you want to include in the blacklist. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/conference/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/conference/ Conference # In Conference, you can create a virtual conference bridge or a conference service. When a conference bridge is set up, the user can join the conference from the User Portal app, see Conference. When a conference service is set up, the owner can call other participants and add them to the call. Hand Left warning The conference facility supports up to 15 callers assuming there are no broadband limitations within the office, if all callers are internal. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/device/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/device/ Device # In Device, you can add devices to the account and assign an owner. Hand Left warning The ~.Dimensions.~ Team recommends adding devices using the Smart PBX app, Adding a device. When you add a device using the Callflows app, there are advanced options that vary depending on the type of device you are adding. Each device type has different settings and it is important to understand these settings before attempting to configure a devices in the Callflows app. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/directory/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/directory/ Directory # The main company directory is created automatically when you create a user and check the box to include the user in the company directory. This directory is available on the Smart PBX dashboard and you can download it to a .pdf file. In the Callflows app, you can create other directories to include in advanced callflows. Callers can connect to the appropriate person by searching the directory. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/faxboxes/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/faxboxes/ Fax Boxes # A faxbox is a virtual fax machine that enables you to send or receive faxes through email. Having a faxbox means that anyone using a fax machine can send a fax to your faxbox number and you can receive it as an email. Also, you can send paperwork to a fax machine from your faxbox email address. Alternatively, you can set up a faxbox at Smart PBX > Users > User Features > Faxbox, see Setting up your faxbox. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/groups/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/groups/ Groups # In the Groups tab you can set up groups to be used as ringing groups or pickup groups. You can also add groups in the Smart PBX, see Adding a group. Document note You can add a maximum of 15 members to any group. Adding a group Go to Callflows > Groups. From the left-hand navigation, click Add. In Create Group, assign a friendly name to the group, for example "Sales". https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/media/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/media/ Media # In Media, you can upload content to use as media for hold music, voice greetings, menus, or voicemails. You can also edit existing media. After you create the media, it is available to select in the Smart PBX. Adding media Go to Callflows > Play Media. From the left-hand navigation, click Add. Enter the media name and media type. If you are using text to speech (TTS), enter the text for the greeting. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/menu/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/menu/ Menu # In Menu, you can create different menus such as a main menu that callers hear when they reach a callflow. When you are adding a callflow, you can add the Menu action and configure the settings. Alternatively, you can you can create the menu first and then apply it to an existing callflow from Callflow > Callflows > Add Callflow > Actions > Basic > Menu. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/timeofday/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/timeofday/ Time of day # In Time of Day, you can set up time of day rules to define what timezone and time period the callflow should adhere to. For example, you can set up New Years Day as the 1st of January, repeating every year. You can then assign that time of day to any callflow for special call handling. Adding time of day to a call flow. Add a callflow, see Setting up an advanced callflow. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/timeofdaysets/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/timeofdaysets/ Time of Day Sets # In Time of Day Sets, you can configure reusable time of day sets, such as public holidays, or certain predefined blocks of time that you can pull into a callflow easily without having to input the details each time. Before you can assemble time of day sets, you must predefine the time-of-day instances in the Time of Day. For example, in Time of Day, you have set up New Years day as the 1st of January, repeating every year. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/user/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/user/ User # ~.Dimensions.~ recommends adding users in the Smart PBX app Adding a user. However, in the Callflow app, from User you can manage some additional user settings. Document note If you want to add a user in the Callflows app, see Adding a user. Resetting the user password Go to Callflows > User. Select the user that you want to reset. Click Advanced and then go to the Password Management tab. https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/voicemail/ Mon, 01 Jan 0001 00:00:00 +0000 https://docs-voice.uk.xarios.cloud/reseller-portal/en-us/customers/voice/callflows/voicemail/ Voicemail # The ~.Dimensions.~ team recommends adding voicemail boxes using the Smart PBX, see Adding a voicemail box. There are no additional settings in the Callflow app to manage voicemail boxes. Document note If you want to add a voicemail box using the Callflow app, see Adding a voicemail box. Adding voicemail to a callflow Add a callflow, see Setting up an advanced callflow. From the Basic actions, drag Voicemail across and place in on top of the callflow.