Basic

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  • Play Media - plays an audio file as part of the callflow. See Play Media.

  • Ring Group - connects the call to a ring group, prompting multiple phones to ring until one phone answers. The ring group settings enable you to name the group, specify if the phones should ring all at once or in order, establish ringback settings, timeouts, and so on. See Groups.

  • Conference - connects the caller to a conference bridge. See Conference.

  • User - connects the call to a specific user. See User.

  • Voicemail - directs the caller to leave a voicemail message. See Voicemail.

  • Menu - directs the caller to a menu, you can edit existing menu settings or add a new menu. See Menu.

Document note

If you want callers to be able to dial extensions, see Allow caller to dial extensions.