Voicemail Boxes #

From the Voicemail Boxes tab, you can set up and manage all voicemail boxes on your VoIP account. Go to 'Smart PBX > Voicemail Boxes' to view a list of the current voicemail boxes on the account.

To find out how to check your voicemail, see Check Voicemail. To set up a new voicemail from your device, see Setting up new voicemail.

note

• The maximum voicemail message length is 500 seconds
• The maximum number of messages that can be stored in your voicemail box is 100.

Adding Voicemail Boxes

1. Go to 'Smart PBX > Voicemail Boxes > Add Voicemail box'.
2. In the Adding a Voicemail Box dialog, enter the name, voicemail number, and pin number for the user.
3. Apply advanced settings as required.
4. Click Create a new Voicemail Box.

Editing Voicemail Boxes

1. Go to 'Smart PBX > Voicemail Boxes' and click the Edit column for the user that you want to change.
2. In the Editing a Voicemail Box dialog, you can change the name, voicemail number or pin number for the user. You can also change the voicemail pin number under 'Users > User Settings'.
3. Under the Advanced menu, you can set up several voicemail box options:
   • Options - Set the timezone, type of audio file, and options for greetings, notifications, and so on. A description for each option is available when you hover your mouse over the checkbox for that option.
   • Recipients - Add multiple email recipients to be notified when someone leaves a voicemail in this mailbox. Using this feature can help ensure that important message are not missed.
   • Greeting Media - Set the music or sounds that you want the caller to hear upon reaching this voicemail box.¹
4. Save your changes.

Deleting Voicemail Boxes

1. Go to 'Smart PBX > Voicemail Boxes' and click the Edit column for the user whose mailbox you want to delete.
2. Click Delete Voicemail Box.
3. Save your changes.