Introduction to Callflows #
Use the Callflow app to configure advanced callflows. A callflow is a sequence of events that occurs when someone dials a number on the hosted PBX system. The Callflows application reflects what has already been configured in the Smart PBX, but offers more advanced callflow options and other account features.
In the Callflows section you can set up advanced callflows to define the sequence of events that occurs when someone dials into your PBX. After you set up an advanced callflow, you can edit the callflow name and then reference it when setting up Incoming Call Handling in the Smart PBX app.
note
There are multiple ways to build a callflow using the Callflow app. When you are adding a new callflow, you can configure each action as you apply it. Alternatively, for some of the standard actions, you can set up the action first, and then apply it later to a callflow. After you set up your callflow described here, you can use the callflow for different reasons. For example:
- Assign the callflow to a user to route inbound extensions or external calls to a user which will ring all devices associated with that user, see Add callflow to user.
- Assign the callflow to a device to route calls to a single device, see Add callflow to device.
- Associate the callflow with a ring group, see Adding a ring group to a callflow.
warning
The Callflows app should only be used by an administrator with detailed knowledge of how the VoIP system works.
Key Features
Manage Callflows | Manage Account Settings | Manage Feature Codes | Manage Blacklist | Manage Conference | Manage Device | Manage Directory | Manage Fax Boxes | Manage Groups | Manage Menu | Manage Play Media | Manage Time of Day | Manage Time of Day Sets | Manage User | Manage Voicemail
Access Callflows
- Log in to Hosted PBX.
- Select Callflows from the Your Apps page.
From the landing page, click on the setting that you want to configure.